Customer Relationship Specialist
The Customer Relationship Specialist is focused to keep and develop successful business cooperation with a list of small and medium-size customers, preliminary agreed with Commercial / General Manager.
Responsibilities:
- Works closely with the operational department in order to provide correct information to the clients
- Keeps agreed terms from both sides: GOPET and the Client
- Ensures stable long-term development of the business
- Sets a proactive approach, determining new business opportunities both from the existing clients and new clients
- Generates different reports, when needed
- Is acquainted with general terms, routines and main contact details of the customer
- Keeps above information updated and support all teams to promptly find information needed
- Communicates all above info to all concerned GOPET teams in a prompt and clear way, in order to ensure smooth operations
- Identify and develop problem solving methodologies to resolve customer issues and complaints
- Maintains a strong knowledge of the services offered by the company
We are growing and need new colleagues. Send us your CV and we will get in contact with you if your profile matches our needs.
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